By placing an order on this website, you are agreeing to the following terms and conditions:

Order Acceptance Policy

All orders and other requests received are subject to acceptance by HIKAYAT MEKAR MEGAJAYA HUB, and any of its personnel, reserve the right, at our absolute discretion, to reject any order without providing reasons. In the event of rejection, we will refund or cancel any payments received in full, via the payment method used to place the order.

Delivery of your order

We provide same day deliveries for orders confirmed before 3:30 PM. Order placed after 3.30 PM will be delivered the following day or any other day as selected by the customer on the cart page.

Changes to your order

If you wish to make any changes your order, please do so by contacting us at hikayatmekar@gmail.com or via phone +60196760190 (Mon-Sat, 9:00 AM - 6:00 PM).

We will always do our best to make last-minute changes for you, but we can only guarantee changes (including to updating the delivery address and in relation to card messages) if changes are requested 24 hours before the intended delivery day.

Cancellation policy

On demand orders can be cancelled by 12PM one (1) day before the intended delivery day and a full refund will be issued. You can cancel by contacting hikayatmekar@gmail.com or via phone +60196760190 (Mon-Sat, 9:00 AM - 6:00 PM).

Product and Substitution Policy

All Products are subject to availability. In the order of any supply difficulties, we reserve the right to substitute a Product of equivalent value and quality without any prior notice.

In terms of product requests, we will try to fulfill all requests to the best of our ability.

For simple requests like changing the color of the flower from say, pink to red, please inform us via phone +60196760190 (Mon-Sat, 9:00 AM - 6:00 PM) / email (hikayatmekar@gmail.com) and will try to accommodate the request subject to the availability of the color.

Payments

1. We accept Visa, MasterCard and American Express cards. In order to offer the best security, all our payments are processed securely via various payment gateways like eGHL , ipay88 and SenangPay

2. If you create an account, your shipping details will be stored securely so that you can check out easily on future visits without re-entering your card details.

3. We never store or have access to your credit or debit card details.

Prices and Additional Charges

1. All prices include delivery charges unless otherwise stated.

Delivery policy

1. Flower deliveries can be done on Mondays to Sundays unless otherwise stated.

2. Timed deliveries are not available.

3. Although our team will always try our best to ensure punctual delivery for our customer, Hikayat Mekar cannot be held responsible if a delivery arrives late due to any circumstances impacting the availability of the courier service that we use or anything else outside of Hikayat Mekar’s control.

4. In the event of a non-delivery, please contact us at hikayatmekar@gmail.com or via phone +60196760190 (Mon-Sat, 9:00 AM - 6:00 PM). It is the customer's responsibility to contact us within one (1) day (24 hours) of the scheduled delivery date in order to claim a refund.

Failure to do so will result in the lapse to any rights of a refund.

5. Hikayat Mekar delivers throughout Klang Valley. However in the event where the delivery location is too remote or unreachable, we will contact you before the intended delivery date to offer a full refund and cancellation of your order. We are not able to deliver to PO boxes.

6. We reserve the right, at our absolute discretion, to use a different delivery method without prior notification.

7. If you change address, you must update your address details on the "My Account" section of the website to ensure that no deliveries are sent out to the wrong address. Please ensure this is done 24 hours or one (1) day before the intended delivery date / slot. We are unable to provide refunds for any deliveries sent to the wrong location where we have not received advance notice in accordance with this paragraph.

Freshness

We promise to send you the freshest of flowers and this would mean that they will occasionally come in bud form which will last longer. If you receive flowers that do not seem fresh, please contact our customer care at hikayatmekar@gmail.com to inform us immediately.

If, at our discretion, the flowers do not meet our high freshness standards, we will give you the choice of a replacement at our next available delivery date or a refund. In your email, please include a photo of the un-fresh flowers within 12 hours of receipt in order to be eligible for a refund.

If we offer you a refund, please note that banks generally take up to 10 business days to process and transfer the funds into your account. Some banks can take up to 15-30 days, or until your next billing cycle. Hikayat Mekar Florist has no influence over these timescales.

Damage

Our flowers are wrapped or arranged carefully to ensure they arrive as beautiful and as fresh as when they left us. However, on a small number of occasions (and for reasons beyond our control) they may get damaged during transit.

Should this occur to a level that you deem unacceptable, please contact our customer care at hikayatmekar@gmail.com to inform us immediately with images to support your claim so that we can arrange a replacement at our next available delivery date, or a refund.

Please note that you will need to email us a photo of the damaged flowers within 12 hours of receipt in order to be eligible for a refund. If we offer you a refund, please note that banks generally take up to 10 business days to process and transfer the funds into your account. Some banks can take up to 15-30 days, or until your next billing cycle. Hikayat Mekar Florist has no influence over these timescales.

Non Delivery

We do everything we can to ensure our flowers are delivered. If for any reason we made a mistake and deliveries don't turn up, (i.e. if your flowers have not arrived on their intended delivery date), please contact our customer care at hikayatmekar@gmail.com to inform us.

We will send you a replacement on our next available delivery date, or a refund. If we offer you a refund, please note that banks generally take up to 10 business days to process and transfer the funds into your account. Some banks can take up to 15-30 days, or until your next billing cycle. Hikayat Florist has no influence over these timescales.